REFUND POLICY

Returns
You have 60 days to return the product after it has been received. 

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received, we will send you an email to confirm that we have your return.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days after we receive your item. 

Exchanges
We accept exchanges for damaged items or if you need to order a different size. If you need an exchange, send us an email at shop@otherworld.com with the reason for the requested exchange.

Damaged or Incorrect item
If you receive a damaged or the incorrect item, please reach out by phone or email, and we will send you a new item right away. We will either send you a label to ship the incorrect item back or let you keep it, depending on the value. 

Shipping
To return your product, you should mail your product to:
Otherworld Store,
5819 Chantry Dr,
Columbus OH 43232,
United States

Or drop off the item in the store. 

You will be responsible for paying for your own shipping costs for returning your item.